Everything You Need to Know About the IATA Airline Customer Service Training
The highly demanding Airline Customer Service Course offers attractive career options for aspiring aviation professionals, looking for jobs in airline companies or airports. This course will equip you to lay the foundation for effective communication and problem-solving skills, to ensure better passenger satisfaction, which are a crucial part of airline customer service. If you love customer service and is looking for a rewarding career in airline industry, this course is for you.
Below you will find the course curriculum and job opportunities after successful completion of IATA Airline Customer Service Course.
Course Curriculum
Customer service is an essential part of airline sector, where positive passenger experience is highly relevant. The major topics covered are:
- Standard customer service procedures
- Verbal and non-verbal communication skills
- Cross-cultural awareness
- Stress Management
Upon successful course completion, you will learn:
- Techniques for effective communication and customer interaction
- Diverse societal and cultural differences of airline customers
- About latest trends in customer service
- To deal customer complaints and conflict management
Career Scope and Course Duration
Be prepared to pursue a wide range of career opportunities across aviation and travel & tourism sector. Some of the most demanding job roles include:
- Airport Customer Service Supervisor
- Ticketing Manager
- Airport Operations Manager
- Customer Service Agent
The type of training for airline customer service also covers airline and airport operations, communication and customer interaction techniques and stress management.
This course is recommended for:
- Newcomers in aviation and airline industry, looking for a career in Airport Customer Service
- Customer service professionals looking to enter aviation sector
- Experts in hospitality industry who dream for a career in aviation
- Flight Attendants looking to improve their customer service skills
Course duration
The course duration of IATA Airline Customer Service Course is 60 hours, which need to be completed in 3 months. Candidates need to pass the final examination within 2 attempts to successfully complete the course. Candidates also need to attain a minimum grade of 60%.
IATA-certified airline customer service courses offers numerous benefits over traditional courses, as it delivers industry-specific knowledge, while focusing on essential customer service skills like communication and conflict resolution. This course also promises you good pay scale and scope for career advancement
Enroll today for IATA Airline Customer Service Course at Dreams Sky Aviation Academy to begin your exciting career in airline industry.
